Privacy Policy

Return & Refund Policy At fashionxperia.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help. You may request a return within seven days of receiving your order. Any complaints about the product must be reported within twenty-four hours of delivery. To qualify for a return, the item must be unused, in the same condition as received, and packed in its original packaging with all tags, labels, and accessories intact. Exchanges are allowed if the product is defective, damaged, a wrong item has been shipped, or there is a size mismatch. If the same product is not available at the time of exchange, we will issue either a store credit or a refund. Once we receive and inspect your returned item, we will inform you whether your refund request has been approved or rejected. If approved, the refund will be processed to your original method of payment within fifteen business days. Please note that shipping charges are not refundable unless the return is due to our mistake, such as sending a wrong or damaged product. Customers are responsible for the return shipping costs, except in cases where the item is defective or incorrect. To initiate a return, you need to raise a request on our website using your order number. If the product package is found damaged at the time of delivery, please do not accept it. Instead, initiate a return immediately through our website. For any grievances or further assistance, please write to us at support@fashionxperia.com Privacy Policy This Privacy Policy explains how FashionXperia (“we,” “our,” or “us”) collects, uses, and shares your personal information when you visit our website, use our services, or make a purchase from FashionXperia.com. We may collect personal information such as your name, email address, phone number, billing and shipping address, and payment details (processed securely through our payment partners; we do not store full card information). We may also collect your account credentials such as username, password, and login activity, your order and transaction history, your communication preferences, and feedback. In addition, we collect technical details such as your IP address, browser type, operating system, and browsing behavior using cookies and analytics tools. We use this information to process and deliver your orders, provide customer support, send updates, promotions, and newsletters (with the option to opt out), personalize your shopping experience, improve website functionality, ensure security, prevent fraud, and comply with legal obligations. We may share your information with trusted service providers such as payment gateways, logistics partners, IT support, marketing tools, and analytics providers. We may also share information with legal authorities when required by law or to protect our rights. We do not sell, trade, or rent your personal information to third parties. We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. We implement appropriate safeguards to protect your information against unauthorized access, misuse, loss, or alteration. However, no method of online transmission or electronic storage is completely secure. Depending on applicable laws, you may have the right to access and request correction of your personal data, or to request deletion where permissible. To exercise these rights, you may contact us at support@fashionxperia.com. If you are accessing our website from outside India, please note that your information may be transferred to and stored on servers in India or other jurisdictions. By using our services, you agree to such transfers in accordance with this Privacy Policy. We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with the revised effective date. If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at support@fashionxperia.com.